Customer Rights

1.1. The Company reserves the right to change these Terms at any time without prior notice. In case of change of Terms, the Company will publish the updated Terms in the Appendix on its Website (, indicating the date of the last change. It is the User's responsibility to visit the Website from time to time and to check for changes to the Terms. The new terms will have legal force and will apply to the legal relations that have arisen after their publication.

If you do not agree to these Terms, please stop using the Application. Downloading the Application, not removing it, registering in the Application, using the Services will be considered as your unconditional acceptance of these Terms.


2.1. By agreeing to the Terms, you acknowledge that you are fully functional and entitled to use the Services.

2.2. If you are not fully functional or unable to use the Services on your own, you must obtain the consent of your legal representatives in order to use them or your legal representatives will act on your behalf.

2.3. If you are a representative of a legal entity, you certify that you have all the authority granted by a legal entity to use the Services.

2.4. By agreeing to these terms, you acknowledge that We may not verify the information you provide, the authenticity of your certifications provided herein so that any registered users will be deemed by us to be fully functional։ competent.

2.5. You are solely responsible for any breach of this Chapter.


3.1. Koriz allows users to order food and products to people operating in rural communities of Armenia, directly from the villagers. Through Koriz, the user gets acquainted with the assortment of products and products, a brief description, as well as its manufacturers or developers.

3.2. Koriz enables the user.

· Evaluate the quality of delivered products,

· Cancel the order within the set days,

· Send a message via feedback

· Make suggestions on the products that are not in the Annex and that you would like to buy;

· See the most frequently bought products, their promotions, during the given day;

· See the number of products sold, the quantity of the products available, and the number of buyers for each product.

3.3. The application is available for free download. The user registers by entering the name, surname, of the phone. The registration is confirmed by generating a digital code received via SMS.

3.4. All information about suppliers and products offered by Koriz is entered by the ACBA Federation. Suppliers can only increase/decrease the number of products they offer through separate software access.


4.1. Orders are delivered by a specialized delivery company. The frequency of deliveries may vary depending on business objectives. The customer sees the next delivery day before confirming the order, and in case of non-cash payment, before making the payment.

4.2. The customer can cancel the ordered product until 14:00 of the day before each delivery day.

4.3. In case of non-cash payment for the goods by the customer, when canceling the order, the refund will be made in accordance with the current procedures of "ACBA-CREDIT AGRICOLE BANK" CJSC.

4.4. Delivery is made by the Customer to the address entered in the Annex, on the dates specified in Annex at the time agreed with the Customer.


5.1. The customer can pay for the order in cash or non-cash.

5.2. Non-cash payment is made through "ACBA-CREDIT AGRICOLE BANK" CJSC online Pos terminal.

5.3. In the case of cash payment, the Customer pays the amount at the moment of receiving the delivery of the orders, in cash.


6.1. In case of non-fulfillment or improper fulfillment of service obligations, Customers have the right to submit complaints and claims to the Company or its partner organizations, including claims for compensation for damage caused in case of loss of the Order.

6.2. Complaints and Requests can be made in writing, by telephone, or by electronic means. When submitting a written claim (complaint), the Company has the right to request the Customer (legal representative) to present the latter's identity document - other documents necessary for the examination of the complaint.

6.3. In any case, the Customer, regardless of the means of communication (written request, phone call, social networking sites, Internet, etc.) and for reasons (dissatisfaction, loss of order, damage, etc.) has no right to use offensive, defamatory, degrading words and expressions. In case of violation of the mentioned condition, the Company reserves the right to block the Customer's personal profile without any warning, as well as to terminate the further provision of services to him. Moreover, the blockade does not release the parties from the full fulfillment of the unfulfilled obligations towards each other.

6.4. A written complaint regarding the non-delivery, damage or loss, or defective delivery of the Order is submitted to the Company within 30 calendar days from the date of delivery of the Order or the expiration of the deadline for delivery. Moreover, if there are two grounds for calculating the term, the term expires later.

6.5. A written request (complaint) must state:

· Details of the identity document of the applicant (legal representative);

· The essence of the demand (complaint);

· In case of damage, information on the amount of damage caused and Detailed reasoned calculation.

6.6. The company reviews written requests (complaints) and their written response within 10 working days of receipt.

6.7. In case of disagreement with the response to the written request (complaint), the clients can apply the measures provided by the legislation for the protection of their rights.

6.8. In case of compensation for the damage caused, the payment shall be made by the Company in the manner of the Parties within the timeframe.

6.9. The Company is responsible for the loss, damage, deficiency, or other defects of the product due to the fault of the Company or its partners. In any case, the Company's liability is limited to the amount you pay.

6.10. The customer is obliged to check its completeness and quality when receiving the order. The Company is not responsible for any defects caused or revealed after receiving the order, which was not mentioned by the Customer when receiving the Order.


7.1. Company Website Application may contain links or hyperlinks to other websites and applications (hereinafter referred to as Other Sites), articles, photos, images, products, graphic images, audio and videos, information, applications and etc. that are posted or owned by a third party person (hereinafter referred to as "Third Party Materials"). The Company does not represent these Third Parties, has not personally verified the completeness, authenticity, or reliability of the materials posted by them, and is not responsible for the Third Party Materials and Other Sites.

7.2. The company is not responsible for the "services, products" offered by third parties through our Application.

7.3. The company is not responsible for the quality, completeness of the products purchased from third-party websites through it or with its help, as well as those products that meet your expectations. You are solely responsible for receiving such Orders, negotiating with Third Parties, returning the Order, and Any other activities related to the Order.


8.1. You can visit the Company Website without registering, but you must register to use the full services of Koriz.

8.2. Personal information is collected (received) only when you provide it. When registering you must provide the following information:

· Your name, surname, address, e-mail Email Address, and Contact Information.

8.3. At the time of your registration we receive the information provided by you, for example, your e-mail. address, password and etc. The company can also get more information about you from other customer complaints or from us

8.4. The Company takes appropriate electronic, physical, or other security measures to ensure the security of your personal information from unauthorized access, alteration, or disclosure. All data you provide is processed in accordance with the law and stored in a database of secure servers. We password protect any page of the Company containing the personal information you provide. The company will never ask you to enter your password by phone or email.

8.5. We will not disclose your personal information to third parties without your consent, except as provided by law (inquiries made by law enforcement agencies, court inquiries, etc.). We may make your information available to you only to those who are affiliated with us, in cases where this information is necessary to provide the services provided to you and to improve their quality.

8.6. We work with other organizations and/or individuals to provide your Services properly, such as: Accepting orders and Delivery, database analysis, marketing support, bank card payments and clearing, customer service, application service. The above-mentioned persons who gain access to the necessary data for the purpose of carrying out the operations specified by them have no right to use the same information for other purposes.

8.7. The information you provide may be used for the following purposes:

· To satisfy your requests for services, products, and alerts,

· To offer the Services products you are interested in,

· To assist you in using the site,

· To change our Services according to your preferences,

· To analyze the use of the site, to improve the services,

· To prevent misuse of the site and to protect

· In other cases provided by law.


9.1. You have the right to terminate the Agreement with the Company at any time, before fulfilling all your payment obligations to the Company. The Contract cannot be considered terminated in case of your overdue obligation.

9.2. Termination of the Contract & Deletion of the Account

To delete a profile in the application, customers should follow these steps:

     1. Navigate to the Profile section of the application.

     2. Click on the "Delete Account" button.

     3. Enter the password associated with the account.

     4. Confirm the deletion to remove the profile from the application.

9.3. The Company has the right to unilaterally terminate the Agreement (by blocking or deleting the Customer's profile) if the Customer disseminates untrue, insulting, defamatory, defamatory information about the Company, its services, tries to provoke a negative opinion of the Company or other companies. In other cases, when the Company finds that the Customer's actions damage or may damage the Company's business reputation.